Return & Refund Policy
Effective Date: 1 January 2026
At Epoxy Brite, we stand behind the quality of our products. If you experience an issue, we are here to help.
1. Eligible Returns
Unopened, unused, and undamaged Epoxy Brite products may be returned within 30 days of delivery.
To qualify for a return:
Product must be in original, sealed packaging
Product must be unused and unaltered
Proof of purchase is required
Due to the nature of chemical products, opened containers cannot be returned.
2. Non-Returnable Items
The following items are not eligible for return:
Opened or partially used containers
Custom-labeled or private-labeled products
Clearance or final-sale items
3. Damaged or Defective Products
If your order arrives damaged or defective, contact us within 5 days of delivery at:
sales@epoxybrite.com
Please include:
Order number
Photos of the product and packaging
Description of the issue
Approved claims will receive a replacement or refund, at our discretion.
4. Refunds
Once your return is received and inspected:
Approved refunds will be issued to the original payment method
Refunds typically process within 5–10 business days
Original shipping charges are non-refundable.
5. Return Shipping
Customer is responsible for return shipping costs unless the product is defective or shipped in error
We recommend using a trackable shipping method
6. Order Cancellations
Orders may be canceled prior to shipment for a full refund.
Once shipped, the order falls under the standard return policy.
7. Commercial / Contractor Orders
Bulk, wholesale, and contractor purchases are considered final sale, unless the product is proven defective.
8. Contact
For return authorization or questions:
sales@epoxybrite.com